Privacy Policy

Account information: name, email address, password (stored hashed, never in plain text), and phone/address for Clients.

Artisan profile information: business name, service categories, description, telephone/WhatsApp number, and portfolio images you choose to upload.

Location information: your precise device location (if you grant permission) or an approximate location derived from your IP address, used to find nearby Artisans and route Bookings.

Booking and payment information: booking details, messages exchanged with the other party, and payment confirmations from our payment processor, Paystack. We do not receive or store your full card or mobile money credentials — those are handled directly by Paystack.

Content you submit: reviews, ratings, dispute evidence (such as before/after photos), and chat messages.

Technical information: basic device and usage information collected automatically to keep the Platform secure and working correctly.

• To create and manage your account and verify Artisan profiles;
• To match Clients with nearby Artisans and display search/map results;
• To process Bookings, hold and release escrow payments, and calculate trust scores;
• To enable in-app messaging and notifications between Clients and Artisans;
• To investigate and resolve disputes;
• To detect fraud, abuse, and violations of our Terms;
• To communicate with you about your account, bookings, or platform updates.

We request browser geolocation to find Artisans near you with GPS precision. If you deny or don't have geolocation available, we fall back to an approximate location derived from your IP address using a third-party lookup service (ipapi.co) — this is coarser (city/region level) and is not stored beyond what is needed to complete your search and Booking.

We use your browser's local storage (not third-party tracking cookies) to keep you signed in between visits by storing your session token and basic profile details on your own device. This data stays on your device and is cleared when you log out or clear your browser's site data.

We share information only as needed to operate the Platform:

• Between Clients and Artisans: a Client's name, approximate location, and booking details are shared with the Artisan they book (and vice versa) so the job can be carried out.
• Payment processing: booking amounts and references are shared with Paystack to process payments; portfolio and content images are hosted via Cloudinary; map tiles are served by OpenStreetMap contributors.
• Administrators: our admin team can access booking, payment, and dispute information as needed to verify Artisans, investigate disputes, and process withdrawal payouts.
• Legal requirements: where required to comply with law, enforce our Terms, or protect the rights and safety of our users.

We do not sell your personal information.

We apply industry-standard safeguards, including encrypted transmission (HTTPS), a strict Content Security Policy, hashed passwords, and access controls restricting who can view sensitive data. Camera and microphone access are never requested by the Platform; geolocation is requested only for the current origin and only to power "near me" search. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain account, booking, and payment records for as long as your account is active and afterward as needed to resolve disputes, comply with legal or tax obligations, and maintain accurate financial records. You may request deletion of your account as described below, subject to these retention needs.

Under the Data Protection Act, 2012 (Act 843) of Ghana and similar applicable laws, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. You can update most account information directly from your dashboard, or contact us using the details below for requests we can't yet handle in-app.

The Platform is not directed at children, and registration requires users to be at least 18 years old. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will update the effective date above when we do, and will highlight material changes in-app. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

Questions or requests regarding this Privacy Policy can be sent to support@adwumawura.com.