Terms and Conditions

• "Client" — a registered user booking a service through the Platform.
• "Artisan" — a registered tradesperson offering services through the Platform.
• "Booking" — a service request created by a Client and accepted by an Artisan.
• "Escrow" — funds collected from a Client and held by the Platform until a Booking is approved, disputed, or otherwise resolved.
• "We", "us", "our" — Adwumawura and the team operating the Platform.

You must be at least 18 years old and able to form a binding contract to register. You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential — you are responsible for all activity that occurs under your account.

Accounts are registered as a Client or an Artisan. Artisan accounts additionally require a business name, service categories, and (optionally) a portfolio, which are reviewed as part of our verification process described below.

Adwumawura is a facilitator that connects Clients and Artisans — Artisans are independent contractors, not employees, agents, or partners of Adwumawura. We do not perform the trade services listed on the Platform and are not a party to the service agreement formed between a Client and an Artisan when a Booking is accepted.

We verify identity and profile details where reasonably possible and provide tools — messaging, escrow, reviews, and dispute resolution — to help both sides transact safely, but we do not guarantee the quality, safety, legality, or outcome of any service performed.

Artisan profiles carry a verification status — pending, verified, or suspended — set by our administrators, and a trust score calculated automatically from rating quality, completed job history, dispute/refund rate, profile completeness, and verification status. The trust score is recalculated whenever one of these signals changes and is shown to Clients as a general indicator, not a guarantee of workmanship.

We may suspend an Artisan's verification status at our discretion, including in response to disputes, complaints, or Terms violations, which sets their trust score to zero and may remove them from search results.

A Client creates a Booking by selecting an Artisan and service, sharing a location, and submitting payment. The Artisan may accept or reject the request. A Booking moves through the following stages: pending → accepted → work completed → completed (or rejected, disputed, or refunded).

Once accepted, both parties are expected to communicate through the Platform's messaging feature and honor the details agreed for the job (scope, timing, and price). Arranging payment or contact outside the Platform to avoid escrow protection is done at your own risk and outside the scope of our dispute resolution.

Payments are processed in Ghana Cedis (GHS) through our payment processor, Paystack. When a Client pays for a Booking, funds are placed into escrow and held by the Platform — they are not released to the Artisan immediately.

Once the Artisan marks the work as completed, the Client has a review window (currently 72 hours) to inspect the work and either approve it — releasing the funds to the Artisan — or raise a dispute. If the Client does not respond within the review window, funds are automatically released to the Artisan so that an unresponsive Client cannot indefinitely withhold payment for completed work. This window may be adjusted from time to time; the current value is always shown in your booking timeline.

Adwumawura does not currently charge Clients or Artisans a commission on Bookings — the full escrow amount is payable to the Artisan upon release, less any amount awarded to the Client through dispute resolution. We reserve the right to introduce service fees in the future, with notice provided in-app and in an updated version of these Terms before they take effect.

A Booking may be rejected by the Artisan before it is accepted, in which case no funds are collected. Once a Booking is accepted and paid for, cancellation is handled through the dispute process described below — we do not offer automatic self-service refunds for accepted Bookings, since funds are held on behalf of both parties pending the outcome of the work.

If a Client is not satisfied with completed work, they may raise a dispute instead of approving release of escrow funds. Disputes are reviewed by an administrator, who examines the evidence provided (including any before/after photos submitted through the Platform) and the messaging history between the parties.

Based on that review, an administrator may resolve a dispute by releasing the funds to the Artisan, refunding the Client, or splitting the escrowed amount between both parties. Dispute decisions are made in good faith based on the evidence available and are final once resolved through the Platform.

Released escrow funds accumulate as a withdrawable balance on the Artisan's account. Artisans may request a withdrawal, which reserves the requested amount and is paid out to the Artisan's mobile money or bank account outside the Platform by an administrator. Withdrawal requests may be rejected — for example, where payout details are incomplete or incorrect — and will be reflected as such in the Artisan's dashboard.

You agree not to:

• Provide false, misleading, or impersonated identity or business information;
• Post reviews, messages, or portfolio images that are defamatory, obscene, or infringe another person's rights;
• Use the Platform's messaging or location features to harass, threaten, or defraud another user;
• Attempt to circumvent escrow, verification, or dispute-resolution mechanisms in bad faith;
• Interfere with the security or normal operation of the Platform.

You retain ownership of content you upload (including portfolio images and reviews) but grant us a license to host, display, and use it as necessary to operate and promote the Platform. We may remove content or suspend accounts that violate this section.

The Platform uses your device's location — or an approximate location derived from your IP address when GPS is unavailable or denied — to show nearby Artisans and to route Bookings. See our Privacy Policy for details on how location data is collected and used.

The Adwumawura name, logo, and the design, code, and branding of the Platform are our property or that of our licensors and may not be copied, reproduced, or used without prior written permission, other than for the ordinary personal use of the Platform as intended.

The Platform is provided "as is" and "as available." We do not warrant that the Platform will be uninterrupted or error-free, or that any Artisan's work will meet a particular standard, and we are not liable for the acts, omissions, or workmanship of any Artisan or Client.

To the fullest extent permitted by law, Adwumawura's aggregate liability arising from your use of the Platform is limited to the amount of fees paid by you to us in the twelve months preceding the claim (which, while we charge no commission, may be nil). Nothing in these Terms limits liability that cannot be excluded under applicable law.

We may suspend or terminate your access to the Platform, including for violation of these Terms, fraudulent activity, or abuse of other users, with or without notice depending on severity. You may stop using the Platform and close your account at any time by contacting support; open Bookings and escrowed funds will be resolved in accordance with the sections above before closure.

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law principles. Any dispute arising from these Terms or use of the Platform that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Ghana.

We may update these Terms from time to time to reflect changes to the Platform or applicable law. We will update the effective date above when we do, and material changes will be highlighted in-app. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to support@adwumawura.com.